For clinicians, social workers, case managers, attorneys & faith leaders
A referral doesn’t have to wait until hospice.
JourneyWell brings a doula’s steady, non-medical presence to the space between a sound recommendation and a person’s ability to understand, absorb, discuss, and live with what comes next. Patients and caregivers receive comfort, reassurance, honest preparation, and help carrying the plan forward.
Best-fit referrals
- The plan is understood clinically but not workable at home
- Hospice is being discussed, delayed, or refused
- Family conflict is blocking communication or follow-through
- A caregiver is overloaded or nearing collapse
- Repeated hospitalizations suggest a larger goals or support gap
- Discharge is near and the family is not organized
- The patient or family needs more preparation than the visit allows
Sample referral language
“This family understands the medical facts but is struggling to organize the next step, communicate together, and prepare for the transition ahead.”Refer a patient / family
What JourneyWell can take off your plate
- Prepare families for more productive appointments
- Reinforce, not reinterpret, information from the clinical team
- Map caregiver capacity and practical barriers
- Facilitate non-clinical family preparation and communication
- Help families compare resources and prepare agency questions
- Support follow-through between encounters
What JourneyWell does not do
- Diagnose, prescribe, triage, or give medical advice
- Replace hospice, palliative care, nursing, social work, or other clinicians
- Provide psychotherapy or legal advice
- Resolve legal disputes or determine decision-making authority
- Offer emergency, crisis, or on-call clinical coverage
- Promise adherence or a particular outcome
What to expect
A clear, bounded handoff.
How handoff works
With appropriate permission, the referrer shares a concise reason and preferred contact path. JourneyWell contacts the family, confirms fit and scope, and establishes communication boundaries. Updates return only with consent.
Lead time and urgency
Earlier is better, especially before discharge or a major meeting. Urgent but non-emergency situations may be accommodated based on availability. Medical urgency remains with the treating team; emergencies belong with 911 or local emergency services.
One-page referral guide
When to refer to JourneyWell
A concise handout for team meetings, discharge planning, and professional resource lists.
Refer for
Decision preparation, caregiver overload, hospice hesitation, family communication, repeated admissions, or fragile transitions.
JourneyWell provides
Non-medical companionship, comfort, reassurance, navigation, family support, and appointment preparation.
JourneyWell does not provide
Clinical, emergency, psychotherapy, legal, or on-call services, and does not replace the care team.
Someone by your side
Extend support beyond the clinical encounter.
Refer when a family needs time, preparation, organization, or communication support to move forward safely and thoughtfully.